Help

For instant, comprehensive answers to your questions on any topic, including our services, filing deadlines, technical support, account issues and more, visit our Support Site.

You can search our knowledgebase 24/7. Or, submit a question any time and we'll respond during our live Customer Support hours:

Customer Service Hours

Pre Tax Season Until January 10, 2021

Monday – Friday, 8:30 am – 6:00 pm ET
Saturday & Sunday, Closed

Tax Season January 11, 2021 - February 1, 2021

Monday – Friday, 8:30 am – 8:00 pm ET
Saturday January 23, 11:00 am – 3:00 pm ET
Saturday January 30, 11:00 am – 4:00 pm ET

Post Tax Season February 2, 2021 - January 9, 2022

Monday – Friday, 8:30 am – 6:00 pm ET
Saturday & Sunday, Closed

For fast answers to the most common questions about our service, see Frequently Asked Questions.