Help

For instant, comprehensive answers to your questions on any topic, including our services, filing deadlines, technical support, account issues and more, visit our Support Site.

You can search our knowledgebase 24/7. Or, submit a question any time and we'll respond during our live Customer Support hours:

Pre Tax Season Until January 13, 2020

Monday – Friday, 8:30 am – 6:00 pm EST
Saturday & Sunday, Closed

Tax Season January 13, 2020 - January 31, 2020

Monday – Friday, 8:30 am – 8:00 pm EST
Saturday January 18, 11:00 am – 3:00 pm EST
Saturday January 25, 11:00 am – 4:00 pm EST

Post Tax Season February 1, 2020 - January 13, 2021

Monday – Friday, 8:30 am – 6:00 pm EST
Saturday & Sunday, Closed

For fast answers to the most common questions about our service, see Frequently Asked Questions.